Your membership in the subscription program (“Subscription Service”), including your ability to access the services, begins when you have completed the intake form at which time you will be charged for the first month of the Subscription Services.
The Subscription Services include access to providers, medications where appropriate, and online support. Please review our FAQs below for additional information.
Please note: If you are disqualified by our medical provider for any medical reason you will receive a full refund.
Cancellation Policy
You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service at support@primelifemd.com or follow the process outlined in your online account (if applicable).
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your billing date. If this notice date is not met, your subscription will be charged on the next billing date, and the cancellation will take effect on the subsequent billing date.
After cancellation, you will continue to receive the Subscription Services through the end of your billing cycle.
Please see our Refund Policy below to determine if you are eligible for a refund of your canceled Subscription Service.
Refund Policy
You may request or be issued a refund for your current billing cycle only if, at the time of the request or cancellation, your medication has not been ordered.
Important: If your medication has already been ordered prior to cancellation, you are not eligible for a refund.
Refunds will only be issued for your most recent billing cycle and not for past cycles.
Damaged or Incorrect Items: If your medication appears to be damaged or incorrect, please contact customer service at info@primelifemd.com. In most cases, medications will be replaced. Refunds are considered case-by-case and supported with evidence.
Subscription Services FAQs
What is included in my Subscription Services price?
Your Subscription Services price includes consultations (live or via form), reviews with a provider, pharmacy-fulfilled prescriptions, lab services, 24/7 support, and other healthcare services. Services included may vary.
What if my provider determines I am no longer eligible for the Subscription Services?
If your provider finds you ineligible, your subscription will be canceled and a refund may be issued. Contact customer service at info@primelifemd.com with concerns.
Terms and Conditions:
Unless otherwise noted, the Subscription Services Cancellation and Refund Policy is governed by our Terms and Conditions.
Note: This policy governs Subscription Service fees only. You are still responsible for any fees from services or healthcare rendered outside of subscription terms.
